We fully understand that many of our customers want to change their travel plans given the evolving COVID-19 situation, so we have put a number of measures in place so that you can book with confidence.
We are giving additional levels of flexibility to customers with bookings made between 3 March and 30 April 2020. If you need to change the travel date on your booking, we are waiving all change fees (but difference in room rate may apply). This applies to any room, meal plan or occupancy, whether booked directly with us or through a travel agent. If you need to cancel your accommodation, we will give you a voucher to the value of that stay which can be used for up to 12 months from the original date of arrival.
Please note that due to the national lockdown the hotel landline is not being manned. We therefore request all guests to contact the hotel on mobile via call or WhatsApp on +27 73 095 0954 until further notice.
