Bantry Bay Suite Hotel

Cape Town Water Update

Terms and Conditions & Privacy Policy

Terms & Conditions

About us

Home is where the heart is, as the saying goes, and that’s exactly what you’ll find at the The Bantry Bay Suite Hotel – a home away from home and a heartfelt welcome the moment you walk through our doors. That’s because you’re not just a guest to us. You’re part of our family – which means that our sole purpose is to make you feel as comfortable, as relaxed, and as valued as possible.

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. “Deep-linking”, embedding or using analogous technology is strictly prohibited. Unauthorised use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement

The owner of this site, the authors of these contents and in general anybody connected to this site in any way from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including without limitation- data loss, lost revenues and lost profit) which may result from inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect

Our Rights

We reserve the right to:

1. Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
2. Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to regularly check to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must stop using the website
3. We will use our reasonable endeavours to maintain the website. The website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the website or because of failure, suspension or withdrawal of all or part of the website due to circumstance beyond our control.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.
All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is states in the T&C’s of use of this service. None of the information will be sold or made available to anyone.

The site may collect certain information about your visit such as the name of the Internet service provider and the Internet protocol (IP) address through which you access the internet; the date and time you access the site; the pages that you access while at the site and the internet address of the website from which you linked directly to our site. This information is used to help improve the site, analyse trends and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an email.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology

The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collect via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or recourses. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentation or defamatory content) of such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Order processing

Accommodation confirmation will not begin until we receive full payment. Herewith payment link below:
https://www.paygenius.co.za/pay/bantry-bay-suite-hotel

Refunds/returns Policy

Should you for any reason wish to cancel your reservation you will be liable for a percentage cancelation based on booked dates. Please refer to cancelation policy for details. You must advise us in writing of your cancelation and any such cancelation must be signed by the person who made the original purchase.

Disclosure of outlet country at time of payment

South Africa

Standard Bank

Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR). And all prices includes VAT

We reserve the right to change pricing at any time without prior notice.

Credit card

We accept MasterCard and Visa credit cards. If you do not have a credit card please utilise on of the other payment options, or simply log off and return to the site at a later time to complete your order. All of your order details will be saved online under the Your Account section available for use whenever you’re ready! Sorry for the inconvenience.

EFT (Electronic Fund Transfer)

One of the most widely used ways of sending money online. Once you have added enough items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT. You will then have to load us as a a beneficiary on your internet banking and use the unique order nr in the reference line for your payment. This should ensure speedy processing and delivery of your reservation.

Bank Details
Bank country/region: South Africa
Bank name: Standard Bank
SWIFT code: SBZAZAJJ
Bank code: 024109
Account number: 071044965
Account holder name: Bantry Bay Management Co Pty Ltd

Direct Deposit

You may pay for your products through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there. Please fax through your deposit slip to us on +27 (0)21 434 8212 to ensure your payment is confirmed

Bank Details

Bank country/region: South Africa
Bank name: Standard Bank
SWIFT code: SBZAZAJJ
Bank code: 024109
Account number: 071044965
Account holder name: Bantry Bay Management Co Pty Ltd

For more information about how to make payment, please contact our Reservations Team on
+27 (0)21 434 8448   or email reservations@thebantrybay.com

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate and reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website)

Law

The conditions will be exclusively governed by and construed in accordance with the law of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions

Check in Requirements

We are bound, by law to collect positive ID by means of photo ID or passport /credit/debit card used from ALL our guests:

Extracts from the Immigration Act and Regulations:

Section 40

40. Keeping of registers of lodgers by certain persons

(1) The person in charge of any premises, whether furnished or unfurnished, where lodging or sleeping accommodation is provided for payment or reward shall, if those premises fall within a prescribed class, in the prescribed manner keep a register of all persons who are provided with lodging or sleeping accommodation thereon, and every such person shall sign the register and furnish therein the prescribed particulars regarding himself or herself.

Regulation 36

Keeping of registers of lodgers by certain persons
36. (1) The classes of premises contemplated in section 40(1) of the Act are-
(a) hotels and motels;
(b) boarding houses and lodges;
(c) guest houses; and
(d) apartment buildings.
In light of the above and that there is no definition in the Act of “persons”, the interpretation is that it extends to all guests local or international.

Please note that for all online and or electronic transactions, The Bantry Bay Suite Hotel requests clients to present their ID/Passport and the credit card used for the booking during the check-in process.

Should you not be in a position to present these documents at check-in, The Hotel reserves the right to refuse access to the property

For clients making bookings on behalf of third-parties, please make direct contact with the reservation team on reservations@thebantrybay.com and +27 (0)21 434 8448  

Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions Will become effective upon such changes being posted to this Website.
It is the user’s obligation to periodically check these Terms and Conditions At the Website for changes or updates. The Use’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Consent

I understand that all the designs and trademarks are registered to Urban Oasis and hereby accept the Terms and Conditions
I undertake not to copy/duplicate the trademarks and deign directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all costs incurred by Urban Oasis for any civil action or any legal action deemed necessary against me.

Contact details

Physical Address: 8 Alexander Road, Bantry Bay, Cape Town 8001
Email address: reservations@thebantrybay.com
Telephone: +27 (0)21 434 8448